Refund policy
EVO Cabinets Return & Exchange Policy
ALL SALES ARE FINAL
We are committed to providing quality products and a seamless shopping experience. Please review our return and exchange policy to understand how we handle any issues with your purchase.
Replacement Policy for Damaged Goods
We offer a 15-day replacement policy for any items that arrive damaged. This means you have 15 days from the date of receiving your product to request a replacement. After this period, no exchanges will be processed.
To Initiate a Replacement Request:
- Contact us at info@evocabinets.com within 15 days of receiving your product.
- If your request is approved, we will provide detailed instructions on how and where to return your product.
- Please note, items returned without prior approval will not be accepted.
Replacement orders are given top priority, and we will make every effort to process these as quickly as possible.
Inspection of Items
It is the customer's responsibility to inspect each item thoroughly upon pick-up or delivery. If any damage or issues are found, please inform the delivery person immediately or reject the delivery. If items are accepted without inspection, EVO Cabinets is no longer responsible for any damages.
If you identify any issues after the delivery has been accepted, you will need to bring the item(s) back to our location at your own expense within 15 days.
Exchanges
The quickest way to ensure you receive your desired product is to initiate a return and place a new order separately. Exchanges are subject to approval and product availability.
Note: We do not accept returns due to a change of mind. This includes cases where a product does not fit your space or if you change your preference regarding color or finish.
Order Cancellations
Orders may be canceled within 24 hours of placement. After this 24-hour window, cancellations or changes to the order will not be possible.
Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed to your original payment method. Please note, it may take a few days for your bank or credit card company to process and post the refund.
Uncollected Orders
Customers have up to 30 days from the order readiness date to pick up their product(s). After 30 days, uncollected items will be returned to our inventory, and no refund will be issued.
Contact Us
For any questions or concerns regarding returns, exchanges, or any issues with your order, please contact us at info@evocabinets.com.